In order for TekSmarts to provide services to you, we will need to collect from you and hold, some personal information about you. That information may include your name, your address, your telephone numbers, including your mobile number, email addresses, bank account or credit card details, password details for accessing TekSmarts services. You may also choose to provide similar details to of your authorised representative, such as another family member. You must ensure that you have obtained the consent of such persons to us collecting and holding their personal information.
If you are unwilling to provide us with some details, we may not be able to supply you with a service that you wish to acquire. It is not possible to acquire services from TekSmarts under a pseudonym.
Collection of Data
TekSmarts collects personal information about you when you apply for a service either over the telephone, through an online process, or through completion of a form with a+ TekSmarts dealer or directly when you require assistance with service provisioning or fault management. TekSmarts may also collect personal information about you in accordance with its obligations under the data retention provisions of the Telecommunications (Interception and Access) Act 1979 (Cth). The personal information will be held in secure electronic databases. TekSmarts will use reasonable endeavours to ensure that personal information is accessible only to appropriately qualified staff.
The purposes for which TekSmarts collects holds, uses and discloses personal information
TekSmarts will only use your personal information for the following purposes:
- To verify your identity;
- To provide and develop the services that you require;
- To administer and manage those services including charging, billing, obtaining payment, fault management, complaint handling and debt collection;
- To communicate with you directly, via email, fax, phone, SMS and by other means of communication about service usage, service charges, events, marketing material, TekSmarts products and services, complaint and fault management, and other ways the service provided to you could be improved;
If you do not wish to receive marketing material from TekSmarts about TekSmarts events, products and services, you may send an email with your full name and customer ID to and TekSmarts will not send to you any communications about such products and services
If you wish to access the information we hold about you, please send an email to our privacy compliance officer (see contact details below) and we will respond to you within 30 days. A handling fee may be payable so that we can obtain the information you require.
Disclosure of personal information to overseas recipients
We operate Globally. Therefore we may need to share some of your personal information with organisations in serval countries.
TekSmarts may disclose some of your personal information that we hold to organisations located outside the United States of America in countries which do not have the same or substantially similar privacy laws but only to the extent necessary to provide you with telecommunications services requested by you or to meet our business needs. We may also store your information in the cloud or other types of networked or electronic storage.
We have listed below the known countries in which the overseas organisations with which we share your personal information are located
- United Kingdom
- United States
It is not always practicable to know in which country your information may be held, for example, when your personal information is stored in the cloud. In these types of circumstances, disclosures may occur in countries other than those listed above.